Planned Gateway Router maintenance - Friday 20th Feb 5am-7am


Posted on: Monday 16 February 2015, 17:17

When's this work happening?
Early Friday morning, 20th Feb.

What does it affect?
Broadband connectivity.

How long will it take?
Up to two hours.

What does the work involve?
We're performing maintenance on one of our gateway routers (PTW-AG04) to gather diagnostics from the device.

Am I likely to notice the work?
There's a slim possibility that some customers will be briefly disconnected from the Internet. Anybody disconnected will be able to reconnect almost immediately.

Is there anything else I need to know?
If you're experiencing difficulties connecting to the Internet after the maintenance is complete then please try logging into your router configuration pages and connecting from there.

Kind Regards,

Chris Parr
Customer Support.

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