Broadband Usage Reporting (84759) - UPDATE

Portal

Posted on: Wednesday 18 February 2015, 14:58

This is an update to the earlier post regarding some customers on older limited usage accounts having incorrect usage applied. This may have caused some customers to receive email notifications advising of incorrect additional usage charges. This additional usage would have appeared from yesterday afternoon, 17th February.

We'd like to assure you that we'll be removing or crediting any incorrect charges due to this issue from customer's accounts. We'll also be removing the incorrect usage from customer's accounts.

The underlying problem which caused this issue has been identified and resolved.

Sorry for any inconvenience this caused.

Kind Regards,

Chris Parr
Customer Relations

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