Data transfer issues (84887) - NEW


Posted on: Friday 27 February 2015, 11:25

We have received a number of reports from customers experiencing data transfer problems, this means your router may show as connected but you're unable to access any online services or access websites.

Customers connected via the gateway known as PCL-AG07 may be experiencing problems browsing the web and accessing other Internet services.

If you suspect you are affected by this problem then please try disconnecting/reconnecting your router.

Our engineers are investigating and we'll provide another update as soon as more information becomes available.

Sorry for the inconvenience.

Kind Regards,

Chris Parr
Customer Support.

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