Data transfer issues (84887) - UPDATE


Posted on: Friday 27 February 2015, 12:47

This is an update to the earlier post regarding data transfer issues for some of our customers.

In order to rectify this issues we need to reboot one of our connection gateways (PCL-AG07) at 1.30pm today. Prior to this reboot happening we'll be disconnecting any customers still on this device. Anyone disconnected should be able to reconnect straight away.

If you're experiencing problems reconnecting after this maintenance please try a single reboot of your router, if you're still experiencing issues after this follow the steps here:

Sorry for any inconvenience this may be causing.

Kind Regards,

Chris Parr
Customer Relations

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