Planned Network maintenance - Tues 7th April 4am-7am

Broadband

Posted on: Thursday 2 April 2015, 12:57

When's this work happening?
Tuesday morning starting at 4am.

What does it affect?
Broadband connectivity.

How long will it take?
Up to 1 hour.

What does the work involve?
We're performing maintenance on one of our gateway routers (PTN-BNG01).

Am I likely to notice the work?
Possibly. As part of this maintenance all customers connected to this device will briefly be disconnected from the Internet. Any customers disconnected should reconnect automatically elsewhere on the network.

Is there anything else I need to know?
Some customers may find they lose connection more than once during this maintenance window but anyone disconnected should be able to reconnect straight away.

Kind Regards,

Chris Parr
Customer Relations

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