Planned BT Network Maintenance - Week commencing 6th April 2015

Broadband

Posted on: Thursday 2 April 2015, 14:21

When is this work happening?
Overnight throughout the week.

What does it affect?
Broadband connectivity.

How long will it take?
Up to six hours each time.

What does the work involve?
We've received notifications from our suppliers about maintenance work that is scheduled to take place in the following areas this week. This work typically takes place between midnight and 6am.

8th April
Whitehaven, Kendal, London South Kensington, Salisbury, Swansea, Swindon, Wolverhampton, Didcot, Kilmarnock, London Deptford, Mosborough, Edinburgh Donaldson, Norwich

9th April
Liverpool Prescot, Shanklin, Bangor Gwynedd, Dundee Steeple, London Croydon South, Manchester Dial house, Newport Gwent, Portsmouth Trunk, London Kingsland Green & London Northolt, Edinburgh Dalkeith, Manchester, Ombersley, Hartlebury, Aldeburgh, Cottenham, Bacton, Shipdham, Hevingham, Debenham, Drayton, Rattlesden, Walcott, Sandal, Pontefract, Sheffield

10th April
Cumnock, Layton, Melksham, Runcorn, Exeter Castle, Watford, Maidstone, Milton Keynes, London Addiscombe, Mansfield Bentinck, Stockton-on-Tees, Edinburgh Dalkeith

Although these are the areas or exchanges we have been notified of, due to the nature of the broadband network these outages may affect customers nationwide. There are also a number of smaller exchange works most nights of the week that may cause smaller outages at individual exchanges.

Am I likely to notice the work?
Yes, there's a chance that you may be disconnected from the internet for a period of time during the maintenance window.

Is there anything else I need to know?
Any customers having problems connecting once the maintenance is complete are advised to log into their router interface and click connect.

Kind regards,

Matty Cassell
Customer Relations

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