Planned BT Broadband Network Maintenance - Week commencing 13th April 2015


Posted on: Friday 10 April 2015, 16:12

When is this work happening?
Overnight throughout the week.

What does it affect?
Broadband connectivity.

How long will it take?
Up to six hours each time.

What does the work involve?
We've received notifications from our suppliers about maintenance work that is scheduled to take place in the following areas this week. This work typically takes place between midnight and 6am.

14th April
Headington, South Shields, Walsall Bridge, Wrexham Central, Haverhill, Kettering, Langley Mill, Lofthouse Gate, London Faraday, Slough.

15th April
London Stepney, London Isleworth, Bishops Stortford, Crawley, Hemel Hempstead, High Wycombe, Oxford, Wolverhampton, Stevenage, Washington, Wimborne, Newcastle Upon Tyne.

16th April
London Faraday, London Greenwich, London Rickmansworth, Low Fell, Penn Staffs, Stoke Fleming, Wath Upon Dearne, London Croydon South, Preston Arkwright, Sheffield Eldon House, Southampton, Swindon.

17th April
Bourne, Coatbridge, Coningsby, Dudley Hill, London Bishopsgate, Rainham Kent, Tilbury, Wadsley Bridge, Willenhall, Belfast City.

Although these are the areas or exchanges we have been notified of, due to the nature of the broadband network these outages may affect customers nationwide. There are also a number of smaller exchange works most nights of the week that may cause smaller outages at individual exchanges.

Am I likely to notice the work?
Yes, there's a chance that you may be disconnected from the internet for a period of time during the maintenance window.

Is there anything else I need to know?
Any customers having problems connecting once the maintenance is complete are advised to log into their router interface and click connect.

Kind regards,

Chris Parr
Customer Relations

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