Planned BT Broadband Network Maintenance - Week commencing 20th April 2015


Posted on: Friday 17 April 2015, 14:04

When is this work happening?
Overnight throughout the week.

What does it affect?
Broadband connectivity.

How long will it take?
Up to six hours each time.

What does the work involve?
We've received notifications from our suppliers about maintenance work that is scheduled to take place in the following areas this week. This work typically takes place between midnight and 6am.

20th April
Penarth, Shepton Mallett, Birmingham Erdington, Derby, High Wycombe, London Stepney, Shrewsbury, Wolverhampton, London Perivale, Manchester Woodley.

21st April
Cardiff, Tavistock Kelly, Walsgrave on Sea, Bridgewater, Cardiff, Carlisle Portland House, Chesterfiled, Crawley, Exeter Castle, London Croydon South SSC, Faraday.

22nd April
Pontefract, Sheffield Eldon House, Tunbridge Wells South, Cholderton, Crayford, Ilford North, Longridge - Lancs, Midhurst, Newcastle-upon-Tyne, Norwich, Nottingham Sheriff, Enfield.

23rd April
Birmingham Telephone House, Bolton Kingsgate, Bradford Central, Hove, London Woodford, Slough, Burntwood, Grays, Greenock, London Worcester Park.

24th April
Haslemere, Harley, London Northwood, Tynegate, Sambrook, Malton, Milton Keynes, Northwich, Slough, Wolverhampton and Windsor, Poulton-le-Fylde, Dronfield.

Although these are the areas or exchanges we have been notified of, due to the nature of the broadband network these outages may affect customers nationwide. There are also a number of smaller exchange works most nights of the week that may cause smaller outages at individual exchanges.

Am I likely to notice the work?
Yes, there's a chance that you may be disconnected from the internet for a period of time during the maintenance window.

Is there anything else I need to know?
Any customers having problems connecting once the maintenance is complete are advised to log into their router interface and click connect.

Kind regards,

Chris Parr
Customer Relations

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