Fault troubleshooter maintenance - 16th January 00:01 - 06:00

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Posted on: Friday 15 January 2016, 16:50

When's this work happening?
Saturday up till 6am

What does it affect?
Access to our online faults troubleshooter.

How long will it take?
Around 6 hours

What does the work involve?
Some essential maintenance is being carried out on the back-end systems our online faults troubleshooter depends on.

Am I likely to notice the work?
You won't be able to access our online faults troubleshooter for the duration of the maintenance window and holding pages will be in place.

Is there anything else I need to know?
Our support staff will have no access to some back-end systems for faults and provisioning for the majority of the maintenance window.

Kind regards

Customer Support

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