MBORC Declaration - UPDATE

Broadband

Posted on: Wednesday 10 February 2016, 19:03

We have received communications from our suppliers regarding MBORC (Matters Beyond Our Reasonable Control) declaration for some areas. Please find the information regarding this below:


This week, parts of the country have been hit by storm Imogen, bringing further extreme weather, in particular to the west and south west.

As a result of this, our infrastructure in a number of our SOM areas has been further impacted both above and below ground. Fault intake in the affected areas is at extremely high levels (Monday 08 February saw Openreach's fault intake hit an all-time record daily high of 18,001) and we are facing serious access and mobility problems for our engineering teams.

Openreach is therefore declaring MBORC for provision appointment availability (FAD) in the following areas, with effect from 23:59 10 February 2016:

Cardiff
Bristol

Under a separate notification Openreach has also declared MBORC for repair activities in the following areas, with effect from 23:59 10 February 2016:

Cardiff
Bristol
Taunton

In all of these cases we are continuing to direct available additional resource into the affected areas in order to bring the position back to normal as quickly as possible.

We will be monitoring the situation and will remove MBORC from these areas as soon as service can be restored to levels they were at immediately before the severe weather.


We'll continue to monitor for updates and provide these as they become available.

Kind regards,

Customer Support

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