MBORC (Matters Beyond Our Reasonable Control) - UPDATE

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Posted on: Monday 15 February 2016, 15:08

We have received communications from our suppliers regarding the MBORC (Matters Beyond Our Reasonable Control) declaration for some areas of the country. Please find the information regarding this below:

MBORC for Repair activities:

We have been working hard to recover in these areas and are pleased to confirm that we are able to lift MBORC for repair activities from the following area, with effect from 23:59 11 February 2016:

Cardiff

MBORC for repair activities remains in place in the following areas:

Bristol
Taunton
Cardiff
Bristol
North Wales


MBORC for Provision activity:

We are now able to remove MBORC for provision appointment availability (FAD) from the following area, with effect from 23:59 14 February 2016:

Cardiff

MBORC for provision appointment availability (FAD) remains in place in the following area

Bristol
Taunton


The conditions in these areas are particularly challenging but we continue to take steps, including directing additional resource into these areas, to bring the position back to normal as quickly as possible.

We are monitoring the situation and will remove MBORC as soon as service can be restored to the levels they were at immediately before the severe weather.


We'll continue to monitor for updates and provide these as they become available.

Kind regards,

Customer Support

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