MBORC Declaration - UPDATE

Broadband

Posted on: Monday 4 July 2016, 12:06

We have received communications from our suppliers regarding the MBORC (Matters Beyond Our Reasonable Control) declaration for some areas of the country. Please find the information regarding this below:

"Parts of the UK experienced severe weather in the first week of June, including lightning strikes, heavy rain and flooding. This caused serious impacts to Openreach infrastructure, with damage both above and below ground, and fault intake in affected areas at extremely high levels.

Openreach therefore declared MBORC for repair activities in two areas on 10 June 2016 and an additional area on 13 June 2016.

We've been taking steps, including directing additional engineers into these areas, to bring the position back to normal as quickly as we possibly can and we were able to remove MBORC from one area on 16 June 2016 and a further area on 17 June 2016:

We are now able to remove MBORC for repair activities from the final area with effect from 23:59 on 4 July 2016:

St Albans

MBORC for repair activities remains in place in the following areas:

Esher
Thames South

We'll continue to monitor the situation in these areas and we'll remove MBORC as soon as service can be restored to the levels they were at immediately before the severe weather."

Kind Regards

Customer Support

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