MBORC (Matters Beyond Our Reasonable Control) Declaration - UPDATE

Broadband

Posted on: Thursday 7 July 2016, 18:50

We have received communications from our suppliers regarding the MBORC (Matters Beyond Our Reasonable Control) declaration for some areas of the country. Please find the information regarding this below:

"Parts of the UK experienced severe weather at the end of June, including lightning strikes, heavy rain and flooding. This caused serious impacts to Openreach infrastructure, with damage both above and below ground, and fault intake in affected areas at extremely high levels.

Openreach therefore declared MBORC for repair activities in three areas, with effect from 23:59 28 June 2016:

We've been taking steps, including directing additional engineers into these areas, to bring the position back to normal as quickly as possible and were able to remove MBORC from one area on 1 July 2016.

We are now able to remove MBORC from a further area with effect from 23:59 7 July 2016:

Esher

MBORC for repair activities remains in place in the following area:

Thames South


We'll continue to monitor the situation in these areas and we'll remove MBORC as soon as service can be restored to the levels they were at immediately before the severe weather."

Kind Regards

Customer Support

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