Connection Issues 20th July - UPDATE

Broadband

Posted on: Wednesday 20 July 2016, 12:04

This is an update to the earlier post regarding customers experiencing problems when attempting to browse to websites or access online services.

We're sorry that some BT and Plusnet customers have been experiencing problems accessing some internet services this morning. This is due to power issues at one of our internet peering partners' sites in London. Engineers are working to fix things as fast as possible. Services are now being restored and engineers are working to fix the issues for the remaining customers.

Our faults troubleshooter is now back online too.

Sorry for any inconvenience and we'll post an update shortly.

Kind Regards,

Customer Support

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