MBORC (Matters Beyond Our Reasonable Control) Declaration - UPDATE

Broadband

Posted on: Monday 3 October 2016, 16:42

We have received communications from our suppliers regarding the MBORC (Matters Beyond Our Reasonable Control) declaration for some areas of the country. Please find the information regarding this below:

"Parts of the UK experienced severe weather, including extensive lightning strikes and heavy rain, commencing on Friday 16 September 2016. This caused serious impacts to Openreach infrastructure, with damage both above and below ground, and fault intake in affected areas at extremely high levels.

We've been taking steps, including directing additional engineers into these areas, to bring the position back to normal as quickly as possible and can remove MBORC for repair activities from the following areas:

Northumberland and Wearside
Stoke & Chester
Birmingham & Black Country
Bournemouth
St Albans
Truro

MBORC remains in place in the following areas:

Thames North
Thames South
Southampton

We're taking steps, including directing additional engineers into these areas, to bring the position back to normal as quickly as we possibly can.

We'll continue to monitor the situation in these areas and we'll remove MBORC as soon as service can be restored to the levels they were at immediately before the severe weather."

Kind Regards

Customer Support

Return to Index