Broadband performance & packet loss (95943) - NEW


Posted on: Tuesday 22 November 2016, 10:27

Some of our broadband customers may be experiencing ‘packet loss' or performance issues during certain times of the day.

This can cause websites and other Internet services to be slow to respond, or to occasionally timeout or ‘buffer'. We think the problem is only affecting a minority at present and is most likely to be noticed when using 'time sensitive' services like online gaming (lag), Internet telephony (call quality) and streaming (buffering).

Our engineers are working hard to get to the bottom of things, and we'll provide another update as soon as we've anything further to share.

Apologies to those of you experiencing difficulties.

Kind Regards,
Customer Support

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