Live Chat - reduced opening hours

Portal

Posted on: Tuesday 29 August 2017, 17:34

As you'll be aware, our Live Chat facility has been unavailable for a number of days. We're really pleased to confirm we'll be switching this back on but for reduced opening hours. Chat will be available 12-4 Wed/Thu/Fri this week but with no availability on weekends. We'll be reviewing performance to make a decision on Thursday and will communicate that decision later this week.


We apologise for the continued degraded service and assure you we're working incredibly hard to get this back up & running ASAP.


For customers who struggle to use the phone, we have Next Generation Text Relay services available - please visit https://www.plus.net/help/legal/support-for-customers-with-disabilities/ for more information.

Kind Regards,

Plusnet Support

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