http://www.plus.net/supportpages.html?a=2 RSS Feed of PlusNet Service Status Postings 2010-03-17T17:25Z status@servicestatus.plus.com status@servicestatus.plus.com http://usertools.plus.net/status/archive/1268846546.htm When's this work happening?
Tomorrow morning, 18th March.

What does it affect?
Broadband traffic prioritisation.

How long will it take?
About two hours.

What does the work involve?
We will be making some changes to correct the classification of certain traffic across the network. This includes additional ports for recently identified games. Once these changes have been made we will be reloading all of our traffic management switches to realign the traffic flows.

Am I likely to notice the work?
You might do. If you're unfortunate enough to be establishing a new connection to the Internet when we reload the traffic management switches then you might be assigned our default management profile. When this happens it tends to result in slower speeds and poorer performance than normal.

Is there anything else I need to know?
If you suspect you have been assigned a default traffic management profile then this can easily be rectified by disconnecting and reconnecting once the maintenance is complete.

Kind Regards,

Matt Taylor
Customer Support]]> 2010-03-17T17:22:26Z ADSL Dial PN-1268846546 http://usertools.plus.net/status/archive/1268844277.htm
Our suppliers have been in contact with the software vendor and are now planning to reboot the platform, which they believe should resolve the issue.

The platform reboot should be complete by this evening.

We apologise for the continuing inconvenience and will update this post as soon as any more information is available.

Kind regards,

Matt Taylor
Customer Support]]> 2010-03-17T16:44:37Z Services PN-1268844277 http://usertools.plus.net/status/archive/1268824046.htm
The root cause of the problem has now been resolved and normal service has been restored.

Apologies for the inconvenience.

Kind Regards,

Bob Pullen
Customer Support]]> 2010-03-17T11:07:26Z Email PN-1268824046 http://usertools.plus.net/status/archive/1268819097.htm This afternoon, 17th March.

What does it affect?
Available bandwidth on our 21CN (ADSL2+) platform.

How long will it take?
About fifteen minutes.

What does the work involve?
We will be making a change to the schedulers on our edge routers to utilise an additional 100Mbps bandwidth on our 21CN platform. This extra bandwidth will be provided across the gateways known as pcl-ag02 and pcl-ag03.

Am I likely to notice the work?
No.

Is there anything else I need to know?
No.

Kind Regards,

Bob Pullen
Customer Support]]> 2010-03-17T09:44:57Z Network Capacity (ADSL2+/21CN) PN-1268819097 http://usertools.plus.net/status/archive/1268817493.htm
We carried out some emergency maintenance in the early hours of this morning, which has resolved the issues we were previously seeing.

We'd like to apologise for any inconvenience caused by this issue.

Kind Regards,

Mand Beckett
Customer Support]]> 2010-03-17T09:18:13Z Services PN-1268817493 http://usertools.plus.net/status/archive/1268782315.htm Tomorrow morning, 17th March

What does it affect?
One of our storage platforms at one of our Data Centres

How long will it take?
About an hour

What does the work involve?
We're replacing an NFS Mount at one of our data centres.

Am I likely to notice this work?
You may notice intermittent access to the portal, POP3 email and webspace for 30 minutes during this window.

Is there anything else I need to know?
No.]]> 2010-03-16T23:31:55Z Services PN-1268782315 http://usertools.plus.net/status/archive/1268781941.htm
This is currently being investigated by our networks engineers, and work is due to be carried out to resolve this over the course of the evening. We will provide more information as soon as we have it.

Sorry for any inconvenience this may cause.]]> 2010-03-16T23:25:41Z Services PN-1268781941 http://usertools.plus.net/status/archive/1268761486.htm
Our engineers have put a workaround in place and the relay servers are now accepting outbound mail.

If you have modified your mailboxes since approximately 16:30 there may be issues with sending however for the majority of customers there should be no issues.

We will update this post tomorrow morning when more information becomes available.

Please accept our apologies for the inconvenience.

Kind Regards,

Matt Taylor
Customer Support]]> 2010-03-16T17:44:46Z Email PN-1268761486 http://usertools.plus.net/status/archive/1268746618.htm Early tomorrow morning, 17th March.

What does it affect?
One of our core network routers (pcl-gw02).

How long will it take?
About half an hour.

What does the work involve?
We need to swap out a faulty line module on one of our core routers.

Am I likely to notice the work?
There will be a momentary routing blip however it's very unlikely that you'll notice this.

Is there anything else I need to know?
No.

Kind Regards,

Bob Pullen
Customer Support]]> 2010-03-16T13:36:58Z ADSL Dial PN-1268746618 http://usertools.plus.net/status/archive/1268739721.htm
We are continuing to chase for more information and will let you know as soon as it is available.

We apologise for any inconvenience caused.

Kind Regards,

Matt Taylor
Customer Support]]> 2010-03-16T11:42:01Z Services PN-1268739721 http://usertools.plus.net/status/archive/1268738744.htm
Customers have been receiving 'error 451' as a result of these issues.

Our network engineers have temporarily removed the affected servers from the network in order to apply a fix for this issue. This will also have resolved the 451 error and there should be no further disruption to the service.

We apologise for any inconvenience caused and will update this issue as soon as any more information is available.

Kind regards,

Matt Taylor
Customer Support]]> 2010-03-16T11:25:44Z Email PN-1268738744 http://usertools.plus.net/status/archive/1268674397.htm Tomorrow morning, 16th March.

What does it affect?
The firewalls at one of our Sheffield data centres.

How long will it take?
About thirty minutes.

What does the work involve?
We're increasing the resiliency of one of our firewall clusters.

Am I likely to notice this work?
No, you shouldn't do.

Is there anything else I need to know?
No.

Kind Regards,

Bob Pullen
Customer Support]]> 2010-03-15T17:33:17Z Other PN-1268674397 http://usertools.plus.net/status/archive/1268673069.htm
The upgraded CGI platform is now live and HTTP/FTP access has been restored for customers.

The CGI servers have been upgraded to Apache 2 and PHP5.

Most PHP4 code will run without problems under PHP5 however you should be aware that PHP5 is not 100% backwards compatible.

To assist with this transition we have switched on 'global_variables' (register_globals). The default behaviour of PHP5 is to have this switched off, and whilst this is our preference too, we're going to leave it switched on for the time being to minimise the potential for this upgrade to cause problems with your scripts.

We strongly suggest that you start looking at making all of your scripts PHP5 compatible as it's very likely that we will switch global variables off at some point in the future.

You can find further details about the backwards compatibility of PHP5 here - http://php.net/manual/en/migration5.incompatible.php

Whilst the platform has been tested following the upgrade, there is the potential for some modules to be missing or for the inclusion of some features to have been inadvertently overlooked. If you suspect this has happened, or if you have any other problems following the upgrade, then you should post a question over on our Community Support forums in the first instance - http://community.plus.net/forum/index.php/board,6.0.html

An FAQ to accompany the upgrade can be seen here - http://community.plus.net/library/settings/cgi-platform-php-upgrade-faq/

We would like to thank customers for their patience over the weekend and apologise again for any problems this has caused you.

Kind Regards,

Bob Pullen
Customer Support]]> 2010-03-15T17:11:09Z CGI Services PN-1268673069 http://usertools.plus.net/status/archive/1268668394.htm
We are continuing to chase for more information and will let you know as soon as it is available.

We apologise for any inconvenience caused.

Kind Regards,

Matt Taylor
Customer Support]]> 2010-03-15T15:53:14Z Services PN-1268668394 http://usertools.plus.net/status/archive/1268665544.htm
Our engineers are continuing to work on the CGI platform with a view to bringing it live later on today.

We will post another progress update before 6.00pm this evening.

Kind Regards,

Bob Pullen
Customer Support]]> 2010-03-15T15:05:44Z CGI Services PN-1268665544 http://usertools.plus.net/status/archive/1268663434.htm http://usertools.plus.net/status/archive/1268642111.htm

All webstats have now been processed and customers should be able to view these as normal.

Please accept our apologies for the inconvenience.

Kind Regards,

Bob Pullen
Customer Support]]> 2010-03-15T14:30:34Z Web Space & FTP PN-1268663434 http://usertools.plus.net/status/archive/1268655310.htm
Our network engineers have been working over the weekend to restore access to the servers.

We will post another update later this afternoon to confirm whether or not this is going to be possible today. We would like to reassure customers that we're doing all we can to restore access as soon as possible.

When we bring the platform live again, it will be running on newer servers with Apache 2 and PHP5 installed.

Most PHP4 code will run under PHP5 however you should be aware that PHP5 is not 100% backwards compatible. You can find further details about the backwards compatibility of PHP5 here - http://php.net/manual/en/migration5.incompatible.php

We would like to thank customers for their continued patience and apologise for any problems that this situation has caused you.

If you have any immediate questions about this announcement then we suggest that you visit our Community forums as opposed to raising a ticket on your account - http://community.plus.net/forum/index.php/board,6.0.html

Kind Regards,

Bob Pullen
Customer Support]]> 2010-03-15T12:15:10Z CGI Services PN-1268655310 http://usertools.plus.net/status/archive/1268653129.htm This afternoon, 15th March.

What does it affect?
Our customer-facing DNS platform.

How long will it take?
About an hour.

What does the work involve?
We will be upgrading the software version being used by our caching DNS servers.

Am I likely to notice the work?
No.

Is there anything else I need to know?
This work will be done in phases. This first phase involves upgrading the software on a single server. The remaining servers will be upgraded at a later date. We'll post another announcement about this nearer the time.

Kind Regards,

Bob Pullen
Customer Support]]> 2010-03-15T11:38:49Z ADSL Dial PN-1268653129 http://usertools.plus.net/status/archive/1268644196.htm
This means we are unable to raise new faults or progress existing issues.

This has been reported to our supplier, we will update this post as soon as any more information becomes available.

We apologise for any inconvenience caused.

Kind regards,

Matt Taylor
Customer Support]]> 2010-03-15T09:09:56Z Services PN-1268644196 http://usertools.plus.net/status/archive/1268642111.htm
Customers may find they are missing webstats or log files from yesterday (Sunday 14th March).

Our network engineers are investigating this issue and we will provide a further update once we have more information.

Sorry for the inconvenience.

Kind Regards,

Bob Pullen
Customer Support]]> 2010-03-15T08:35:11Z Web Space & FTP PN-1268642111